Request account and personal-data deletion

Protection against mistakes and abuse

• Neither the form nor submitting a request immediately deletes or deactivates an account.
• Continuing requires a one-time link sent to the verified account email.
• Company ownership, ownership transfer and company closure always require separate human review.
• The server rejects a company-closure request until every member except the requesting owner is inactive; support checks the condition again before completion.
• The export choice and legally retained company records are checked before an irreversible step.
• Where there is doubt, support may request proportionate extra verification, but never a password or access code.

What is deleted and what may remain

After approval, the authentication account and direct profile identifiers are removed, and company membership is ended. Photos, work records, receipts, audit or accounting data are deleted, minimised or pseudonymised according to the company controller’s role and applicable legal or contractual duties.

Verification starts a 30-day safety period followed by no more than 30 days to complete active deletion. Backups are securely overwritten within 90 days, and minimised security or audit records are retained for no more than 12 months. A request may be refused or completed only in part only with a specific reason and information about the next step.

Deleting photos without deleting the account

A user can delete their own photo in the app without closing the account when the company administrator has granted the relevant permission. If the user does not have that permission, they can ask the company administrator, acting as controller of the company data, to remove a specific photo.

An owner or administrator with the relevant permission can permanently delete project photos and photos attached to quality issues from the company workspace. Deletion removes the active file and the related application record; audit information and backups may remain only for the period required by security, legal or contractual retention rules.